Business Development Representative | Position Responsibilities Detail

 

Date: 9/15/2022

Reports To: Sales Manager

One Thing: Take amazing care of customers and prospective customers, leading to a better reputation & lifelong customers.

Customer Service Online: Serve Howies online customers and prospective customers with world class customer service.

• Answer phones with an excellent attitude and assist online customers with ordering, issues, questions, general information, etc.
• Create rapport with online customers within seconds of them calling in.
• When appropriate, give good advice and upsell by suggesting products.
• Meticulously maintain and thoroughly respond to Howies general email – howie@howieshockeytape.com.
• Ensure that we are collecting emails for our email newsletter.
• Oversee returns/exchanges from start to finish, including shipping of exchanged product.
• Ensure that all information is entered into our systems accurately and thoroughly.
• Assist walk-in customers. Develop rapport and upsell if possible.

Customer Service Wholesale: Serve Howies wholesale customers & prospective customers.

• Answer phones with an excellent attitude and assist wholesale customers with ordering, questions, issues, general information, etc.
• Create rapport with all wholesale customers. Learn about their business and get to know them personally.
• Upsell all wholesale customers and keep the respective sales rep informed of progress. “Plant seeds for rep.”
• Meticulously maintain and thoroughly respond to Howies general email – howie@howieshockeytape.com. Give priority attention to wholesale customer’s orders and inquiries.
• Ensure that all information is entered into our systems accurately and thoroughly.
• Develop new business through rapport with existing customers and wherever else you can find it - “Bird Dogging”

Order Processing: Entering and processing wholesale and online orders.

• Have a thorough knowledge and understanding of Howies product line. This includes case quantities, weights, box sizes, etc.
• Utilize Salespad to create sales documents.
• Understand the workflow within Salespad and be able to move orders through that work flow
• Process backorders timely as soon as stock is received
• Utilize Shipstation and shipping tools to process online orders
• Understand and utilize shipping software to be able to produce shipping labels for the cheapest possible cost for Howies.
• Verify pricing on each order according to corresponding price levels.
• Work in a timely manner to carry on Howies mission to provide same-day shipping service.
• Keep an open line of communication with sales reps with any issues regarding order fulfillment.
• Be a helpful and friendly liaison between the warehouse and salesforce.

General:  As a small business there are many other tasks that will be required.

• Represent Howies at tournaments and tradeshows as needed.
• Assist with social media as needed.
• Order fulfillment – know how to process and pack all orders that come into Howies. Be willing to assist in the warehouse as needed.
• Data entry projects as needed.
• Administrative, IT, or cleric duties as needed.
• Work with the team to develop new product ideas.
• Work with the team to develop new marketing pieces.
• Work with the team to develop new sales ideas.
• Communication with entire team - top to bottom.
• Engage the entire team on both the operations and sales sides of the business - team effort.
• Anything else it takes to be a best in class business.

APPLY HERE