Title                        Inside Sales Representative

Reports to              Sales Director - Dave Visser

GENERAL INFORMATION

Location:                 6658 East Paris Ave, Caledonia MI 49316

Hours:                     Full time - 8 AM to 5 PM EST

Schedule:                On-site, Monday through Friday

COMPANY INFORMATION – WHO WE ARE

Howies Hockey Tape is a locally owned and fast-growing business that has been around the Grand Rapids area since 2002. Our focus is selling the world’s highest quality hockey tape, accessories, apparel, and other hockey equipment. Over the years we have become a staple in the hockey community, servicing customers ranging from local pro shops all the way up to the NHL – and everyone else in between.

Our sister company, Howies Athletic Tape, was launched in 2015. This brand allows us to expand our reach into new markets and other sports including teams in the MLB, NFL, MLS, and NBA. With the introduction of our sports medicine product line, we are able to also support hundreds of top tier division 1 athletic programs such as the University of Michigan and Michigan State as well as thousands of high school programs all across North America. 

All in all, we pride ourselves on providing the world’s highest quality products to anyone in the world of sports. We are also highly focused on expanding our internet sales for business directly to consumers, so everyone can use Howies. Our team-oriented culture, industry-leading customer service, top notch product portfolio, and ability to fulfill orders quickly and error free across all sales channels sets us apart from the competition.

POSITION INFORMATION

The “One Thing”: Establish world class rapport with new prospects and existing customer base to drive overall business growth and create lifelong supporters of the Howies brand.

We are looking for a passionate and driven individual to join our team at Howies for the role of Inside Sales Representative. Year after year Howies continues to grow because of the quality of employees we bring on board. With our growing presence in the hockey and sports medicine market in North America and beyond, we are seeking someone to support new business opportunities and provide a level of care that is unmatched anywhere else. If you are interested in working within the world of sports for an internationally recognized brand, this is a great opportunity to thrive in a fast-paced and culture-focused company!

WHOLESALE ACCOUNT MANAGEMENT

• Connect with inquiring customers by identifying achievable business opportunities, creating unique sales strategies, and treating customers like family

• Engage prospects quickly with immediate phone calls and email follow ups to ensure that every customer feels valued and that they are our number 1 priority

• Maintain firm pulse on monthly sales goals and work closely with sales director to deliver on predetermined expectations

• Create personal and meaningful connections with all contacts in order to earn their trust and use this relationship to increase sales year over year

• Understand industry trends, stay up to date on new and revamped Howies products, and communicate with team to develop tactics that lead to larger books of business

• When appropriate, use knowledge of our entire catalog to encourage upsell on products never purchased before and incentivize orders by taking advantage of “freebies”

• Thoroughly maintain customer cards in our CRM software by logging detailed interactions, updating billing / shipping addresses, discussing and implementing payment terms, and maintaining a well-documented pricing history

GENERAL – As a small business there are many other tasks that will be required

• Represent Howies Hockey / Athletic Tape at tournaments and tradeshows as needed

• Order fulfillment – know how to process and pack all orders that come into Howies  

• Work closely with other departments to improve overall company performance

• Handle misc. administrative, IT, data entry, or clerical duties as needed

• Communication and positive relationships with the entire team – top to bottom

• Engage both the operations and sales sides of the business daily

• Anything else required from Howies to be a best-in-class business

POSITION REQUIREMENTS & CORE COMPETENCIES

• Bachelor’s degree or equivalent in business administration, communications, sports management, or related field of study not required but preferred

• Proven skill and experience with Excel, ERP/CRM software, and computer programs

• Strong knowledge of sports (emphasis on hockey), all Howies products, and the general geography of Canada for international sales opportunities

• Outgoing personality and social skills to interact with customers and approach each point of contact with a servant’s heart mentality

• Ability to multitask in a fast paced environment and prioritize objectives

• Extreme aptitude for learning, cultivating, and adopting the Howies sales strategies

• Communication with entire team top to bottom and applying critical thinking skills

OUR COMPANY MANTRA

Here at Howies, our entire team takes the phrase “work hard, play hard” very seriously. When we are not busy assisting our customers, packing orders, or coming up with our newest product, we are busy having a good time. Whether it be playing in the Tuesday morning intercompany hockey game, or hitting the links when the season allows it, we always find something fun to do as a team. In the wintertime, we will crack open a couple of cold ones and watch the Red Wings or even pop downtown and catch a Griffins game at the Van. All in all, we are always up for a good time, both in the office and out. We strive to make the office an awesome environment that everyone is excited to come to on a daily basis and put in a hard day’s work.

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